Then, the expert diagnoses and fixes the remote equipment in real time and, once finished, ends the session with the client who then gets automatically disconnected from the operator’s PC.Īs one possible example, we’ll consider remote reprogramming of hearing aid devices.A support operator connects to the client’s malfunctioning device wirelessly using the software and gets full access to the device.A customer simply attaches the equipment that needs to be fixed to a computer running HelpWire and shares the device across the Internet.Here’s how remote assistance works with HelpWire:
